❓ Frequently Asked Questions

How long does it take to create a Merged Moment?

Most projects are completed in about 2–7 days, depending on how many photos are included and how much restoration is needed. Rush options are available for special occasions.

Can you use old or damaged photos?

Yes! We specialize in photo restoration and can repair faded, torn, or aged images before merging them into your video. Even older prints can often be restored beautifully with just a clear scan or digital photo.

Do I need to send physical photos?

No — you can simply upload or email digital copies of your photos. If you only have printed photos, taking a clear, well-lit picture of them with your phone works too.

Can I include pets or multiple people in one video?

Absolutely! We can merge people and pets together in the same cinematic scene — bringing families, friends, and companions back into a shared moment.

How long are the videos?

Each Merged Moment is a short, emotional video — about one minute long, designed to feel like a timeless memory come to life.

Can I request specific music or a quote?

Yes — you can choose from our music library or share your favorite song (as long as it’s royalty-free). We can also include custom quotes, captions, or short messages to personalize your video.

How will I receive my finished video?

Your completed Merged Moment will be delivered digitally — ready to download, share, or post on social media. You’ll also receive a still screenshot from your video as a keepsake.

Can I order a Merged Moment as a gift?

Yes! Merged Moments make beautiful, heartfelt gifts for birthdays, memorials, anniversaries, or holidays. We also offer digital gift certificates so your loved one can create their own.

💛 Have another question?
Reach out anytime through our Contact Page